"Enhancing the financial success of our customers is everything we stand for."
Jack Remondi
President and CEO
 
 

Our Philosophy

At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.

Our unwavering integrity and compliance-focused mindset guide us on the path to market leadership.

We use our deep expertise to help our customers succeed, and we do so with our commitment to the highest standard in loan servicing, business process solutions, and customer support.

We understand that our ongoing support and dedication to our clients and customers is paramount to their success, and ours.


 

Our Values

Customer-centricity
Putting customers first in all we do.

Leadership
Always striving to be the best at what we do.

Integrity
Our honest, ethical approach is a source of pride.

Proactivity
Action-oriented and driven to get things done for our customers.

Stability
Reliable, trustworthy, and compliance-focused.

Innovation
Always thinking of new and better ways to add value.