Difficulty logging in


Solutions to common login problems

If you are having difficulty logging in to Navient's website, this information may help you.

Apple Operating System

To use our website, you need to ensure your cookie settings are set to either "Always Allow" or "Allow from Websites I Visit".

Learn more about modifying your cookie preferences on:

Browser Cookies

You must have browser cookies enabled to use our student loan management site. If your cookies are disabled, you will receive technical errors when attempting to login. Please refer to your browser’s preferences or online support section to learn how to enable cookies.

Invalid favorite or saved bookmarks

Please remove any previously saved bookmarks you've used to access your account and replace them with Navient.com/loan-customers.

Site down

If our site appears to be down, please refresh your browser or clear your browser's temporary files. Refer to your browser's preferences or online support section to learn how to clear the temporary files.

If the website still appears to be down, please try again later.

Using a public computer?

If you’re using a public computer, you may need to clear your cache.

In addition, there are other safeguards to consider when using a public computer:

Web browsers

If you are not running the latest version of one of the major web browsers, consider upgrading.

Download the latest versions: