Our leaders offer our clients in-depth expertise and leading industry experience. They are committed to helping our clients and their customers navigate the path to financial success.

Jack Remondi
President and CEO

John Kane
Group President, Business Processing Solutions

Mark Heleen
Executive Vice President, Chief Legal Officer and Secretary

Tim Hynes
Executive Vice President, Consumer Lending

Christian Lown
Executive Vice President and Chief Financial Officer

Steve Hauber
Senior Vice President and Chief Risk and Compliance Officer

Jennifer Walker
Senior Vice President and Chief Audit Officer

Contact Navient Senior Management

The Office of the Customer Advocate reviews and responds to customer inquiries addressed to the executive leadership staff of Navient. Working closely with teams across the company, our Customer Advocates are dedicated to ensuring that your feedback is heard.