Compliance
Our solutions are compliant, transparent, and secure.
Navient adheres to applicable laws, acts, and regulations, including:
- Fair and Accurate Credit Transactions Act (FACTA)
- Fair Credit Reporting Act (FCRA)
- Fair Debt Collection Practices Act (FDCPA)
- Federal Information Security Management Act (FISMA)
- Gramm-Leach-Bliley Act (GLBA)
- IRS Publication 1075
- Health Insurance Portability and Accountability Act (HIPAA)
- Servicemembers Civil Relief Act (SCRA)
- Telephone Consumer Protection Act (TCPA)
- Unfair, Deceptive, or Abusive Acts and Practices (UDAAP)
- State laws and state and city licensing
Culture of compliance
Our attention to compliance, privacy, and information security has earned us the trust of our clients and their constituents.
Our processes provide multiple layers of accountability. We have incorporated specific controls to ensure compliance at all levels of the company’s operations.
Navient also monitors pending federal and state legislative changes, to ensure we and our clients are prepared for new rules in our field.
Navient's systems are audited by:
- Federal Trade Commission
- U.S. Department of Homeland Security
- U.S. Securities and Exchange Commission
- U.S. Department of Justice
- Federal Communications Commission
- U.S. Department of Education