Constituent Experience
We help individuals achieve their goals and meet their obligations.
Optimizing the constituent experience
Technology and communication
- Custom web portals
- AI-powered online assistants
- Self- and full-serve phone solutions
- Outbound and inbound email
- SMS texting
Training
- Training Magazine APEX Awards winner for 8 years running (2015-2022)
- Navient employees complete more than 45,000 hours of training annually
Empathy, accuracy, and transparency
- BBB "Torch Award for Ethics" (Pioneer Credit Recovery)
- All calls recorded and archived
Data security
- Policies and procedures based on NIST 800-61 Rev 2
- Proprietary "Three Lines of Defense" framework, considered best practice by FFIEC
- PCI Level 1 payment security
