Contact Us

Call our Military Benefits Team at 855-284-4879, Monday – Thursday, 8 a.m. – 9 p.m. ET or Friday 8 a.m. – 8 p.m. ET

We also offer 24/7 automated phone support.

Or send us an email.

Living abroad? Call 001-888-272-5543 (toll-free)

Understand Your Service Member Benefits

Learn about the SCRA 6% interest rate cap, and more.

Submitting Documents

You served your country with pride.

Now bring your drive, determination, and skills to help our 31 million customers navigate the path to financial success.

Join Navient – check out our job openings.

Members of the U.S. Armed Forces – What you need to know about your federal student loan benefits:


Forms for Servicemembers

Log in to your account and download the form you need, or download the form below.

Establish Power of Attorney

Consider granting power of attorney to someone you trust. This will allow them to manage your financial matters, including your student loans, while you’re deployed or unavailable to manage them yourself. The person you designate will be able to sign documents and act on your behalf.

The legal assistance office on your military base can help you establish a power of attorney.

When you have completed the document, send it, along with a copy of your military orders, to

P.O. Box 9500
Wilkes-Barre, PA 18773-9500

Fax: 800-848-1949

Read about the benefits of power of attorney on the Military OneSource website

Authorization to Release Information

Allows us to send loan information to – and communicate with – the contact of your choosing on your behalf.

Auto Pay

Never miss a payment — authorize the automatic deduction of funds from your bank account.1


1The Auto Pay benefit is available for as long as the loan customer's monthly payment amount is successfully deducted from the designated bank account. This benefit is suspended during periods of forbearance and certain deferment interest repayment.

Department of Defense Student Loan Repayment Program

Borrowers are eligible if they are participating in a program that would qualify them for partial repayment of their loans by the Department of Defense.

Mandatory Forbearance Request form

Learn more about DOD Student Loan Repayment Program

Military Service Deferment

You can postpone federal student loan repayment during certain periods of active duty and immediately following active duty. You may also be eligible for a deferment if you’ve served on active duty on or after October 1, 2007, and were enrolled at least half time at an eligible school at the time of, or within six months prior to, being called to active duty.

Military Service and Post-Active Duty Deferment Request form

Public Service Deferment

Borrowers who are on active duty in the armed forces, full-time officers in the commissioned corps of the Public Health Service, on active duty in the National Oceanic and Atmospheric Administration, and others may be eligible for a public service deferment.


Public Service Deferment Request form

Repayment Plan

You may request a change to your loan's repayment plan 30-45 days before entering repayment as well as during the repayment period.


If you are considering forbearance, please call our dedicated Military Benefits Team at 855-284-4879 — there may be better options for you.