Contact CollegeServ®

Dedicated to helping you with your school-related questions.

Call 888-272-4665

Monday – Thursday, 8am – 9pm ET

Friday, 8am – 8pm ET


Meet the CollegeServ Team

Keep In Touch

Servicing Contact Information

Forms for Borrowers

In-School Deferment Request

Unemployment Deferment Request

Economic Hardship Deferment Request

Reaffirmation Agreement Cover Letter

Reaffirmation Agreement Form

More forms in Loan Customers

Documents & Forms

Financial Aid Resources

Counseling Your Borrowers to Avoid Default

Better Default Prevention-7 Steps

10 Steps to Reviewing and Challenging Draft CDRs

Federal Loan Servicing Snapshot


Training and Webinars

Navient is committed to understanding the unique needs of our school customers and providing you with timely, relevant answers and solutions.

Join us for a webinar training to learn how to further assist your students on their journey toward financial success.

Access our most recent Webinar

April 2017 - Help students gain control of their loans, money & finances
Download presentation (PDF) | Replay webinar

Review at Your Convenience

Download presentations to review past webinars.

August 2015 – 5 Things Your Students Need to Know
Download presentation (PDF)

April 2015 – Reboot Your Exit Counseling
Download presentation (PDF)

Feb 2015 - Navigating the School Servicing Portal
Download presentation (PDF)