Office of the Customer Advocate

Your concerns are very important to us. A response to your issue will be provided as soon as possible and often depends on the level of research required.

When submitting an inquiry, please provide your name, address, and telephone number.

Please send your inquiry by email to advocate@navient.com.

U.S. Mail may be sent to:

Office of the Customer Advocate
P. O. Box 4200
Wilkes-Barre, PA 18773-4200