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Contact Info
Education Financing
Visit our Education Financing page for more information on student loans and applying for scholarships.
Business Processing
Visit our Business Processing page for more information on all of our B2B capabilities.
Student Loan Servicing
Visit our Help Center to find out how to manage your account, get answers to common questions, or view our student loan basics videos.
To email us, log in to your account (top menu) and access Email Us in the Help Center.
FFELP and HEAL Loans
Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS
Call us
888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TTY: 711-888-272-5543
Payment Addresses
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533
Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555
Documents
Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.
Learn more about secure document upload in the Help Center.
Fax: 800-848-1949
International Fax: 001-570-821-6585
By Mail:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, log in and access the Email Us feature in the Help Center.
Private Loans
Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training
Call us
888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TTY: 711-888-272-5543
Payment Addresses
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000
Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988
Documents
Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.
Learn more about secure document upload in the Help Center.
Fax: 800-443-9723
International Fax: 001-317-541-1713
By Mail:
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, log in and access the Email Us feature in the Help Center.
For Military Service Members
Call us
855-284-4879
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TTY: 711-888-272-5543
International
Toll-free 001-888-272-5543 or
001-317-570-7397 (charges apply)
Upload your forms and documents securely online. Log in to your account and select Inbox/Upload in the left menu.
Learn more about secure document upload in the Help Center.
Fax: 800-848-1949
International Fax: 001-317-578-6700
Email: militarybenefits@navient.com
We Advocate for Our Customers
We continually make enhancements to help our customers, drawing from a variety of data inputs including direct feedback, surveys, regulatory direction, and market research. We also escalate personalized assistance to customers who need additional support and issue resolution.
Questions? We’re here to help.
To get started, check out the answers to some of the most common/trending questions we hear from customers.
Do you have an issue that needs escalation? Contact the Office of the Customer Advocate (OCA).
Want to appeal your response from OCA? You can submit your appeal here. Please fill out the requested information pertaining to your OCA appeal via the link and an advocate will review your account and promptly respond.
Members of the Media
Visit our Newsroom.
Job Seekers
Visit our Careers website.
Prospective Vendors
Register to become a supplier.
Employment Verification
Visit the Work Number or call 800-367-2884.