Contact Us

Select the program or topic you need to contact us about. If you don’t know your loan program, log in to your account and view your loan types on your Account Summary.

The information here includes toll-free numbers, hours of operation, and payment addresses.

Paying Online – Log in to your account for the fastest way to make a secure payment. You’ll need your bank account information to make an Electronic Funds Transfer.

Paying by Debit Card – On this page, select your loan program and call the toll-free number. Then say “Make a Payment” and follow the automated system prompts.

Paying by U.S. Mail – On this page, select your loan program for the payment address. Be sure to include your remittance slip and write your full account number on your check. Include any special instructions on a separate piece of paper.

FFELP and HEAL Student Loans

Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS

Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-848-1949
International Fax: 001-570-821-6585

Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

U.S. Department of Education Student Loans

Examples of Loan Types: Direct Loan — Subsidized/Unsubsidized; Direct Consolidation Loan; Direct Parent PLUS Loan; Direct Graduate PLUS

Call us toll-free at 800-722-1300

Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work for you, call us at 317-806-0580 (charges apply).

Fax: 866-266-0178
International Fax: 001-570-706-8563

Loan Payments:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450

General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

Private Student Loans

Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training

Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-443-9723
International Fax: 001-317-841-1713

Loan Payments:
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

General Correspondence and Submitting Documents:
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in and access the Email Us feature in the Help Center.

For Military Service Members

Call us toll-free at 855-284-4879
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International:
Toll-free 001-888-272-5543 or
001-317-570-7397 (charges apply)

Fax: 800-848-1949
International Fax: 001-317-578-6700

Email: militarybenefits@navient.com

For School Aid Offices

COLLEGESERV®

Providing support for schools to assist with borrower related issues/repayment counseling, enrollment updates, or guidance with our online reports.

Call us toll-free at 888-272-4665
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

Fax: 866-266-0178

Email: collegeserv@navient.com

ELECTRONIC SERVICES

Providing technical support for monitoring of electronic file delivery and assistance with School Servicing Portal navigation.

Email: esnavi@navient.com

Other Contact Information

Journalists / Members of the Media – Visit our Newsroom

Job Applicants – Join our team

Prospective Suppliers – Register to be a vendor

Shareholders – Send us correspondence

Employment Verification – Visit The Work Number or call 1-800-367-2884.

Resources are available to assist borrowers who have tried unsuccessfully to resolve a problem through their servicer. Please refer to your state's relevant authority.

For federal loans, you can also write to the U.S. Department of Education, FSA Ombudsman, 830 First Street, Fourth Floor, NE, Washington, DC 20202-5144.

Tell us how we can help	When prompted, tell us in a few words how we can help and we’ll get you to the right place. For example, if you’d like to make a payment, say “make a payment,” or if you need help with your password, just say “password.”
Have your information ready	To verify your identity, we will ask for your SSN or account number. You can find your 10-digit account number on Navient correspondence such as your monthly statement.
Use our self-service options	You got this! Make a payment, hear your account balance, or reset your password on your own. It’s fast and easy.
No pen? No worries	Multi-tasking? Don’t worry — we can text you information, such as your payment confirmation number, current balance information, and where to send your payments.
Access your account and we’ll help you navigate	Our phone system can send you links to take you directly where you need to go in your Navient.com account (you’ll need to log in first). We can also email you links to repayment options, forms, and other information you’re seeking. For example, say “repayment options,” “loan forgiveness,” “consolidation,” or “Auto Pay” — we’ll take it from there.