Select the program or topic you need to contact us about.
The information here includes toll-free numbers, hours of operation, and payment addresses.
For mailed payments, include your remittance slip and write your full account number on your check. Include any special instructions on a separate piece of paper.
Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS
Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TDD: 877-713-3833
Fax: 800-848-1949
International Fax: 001-570-821-6585
Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533
Cosigner Loan Payments:
Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555
General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, log in to your account and access the Email Us feature.
Examples of Loan Types: Direct Loan — Subsidized/Unsubsidized; Direct Consolidation Loan; Direct Parent PLUS Loan; Direct Graduate PLUS
Call us toll-free at 800-722-1300
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TDD: 877-713-3833
International: If the 800-722-1300 toll-free number doesn’t work for you, call us at 317-806-0580 (charges apply).
Fax: 866-266-0178
International Fax: 001-570-706-8563
Loan Payments:
Starting with your March payment, your payment mailing address has changed.
IMPORTANT: If you make payments through a bill pay service, please be sure to update the mailing address.
Please do not send payments to the old address.
NEW
Navient – U.S. Department of Education Loan Servicing
P.O. Box 4450
Portland, OR 97208-4450
General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, log in to your account and access the Email Us feature.
Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training
Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TDD: 877-713-3833
Fax: 800-443-9723
International Fax: 001-317-841-1713
Loan Payments:
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000
Cosigner Loan Payments:
Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988
General Correspondence and Submitting Documents:
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, log in to your account and access the Email Us feature.
Call us toll-free at 855-284-4879
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
TDD: 877-713-3833
International:
Toll-free 001-888-272-5543 or
001-317-570-7397 (charges apply)
Fax: 800-848-1949
International Fax: 001-317-578-6700
Email: militarybenefits@navient.com
COLLEGESERV®
Providing support for schools to assist with borrower related issues/repayment counseling, enrollment updates, or guidance with our online reports.
Call us toll-free at 888-272-4665
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET
Fax: 866-266-0178
Email: collegeserv@navient.com
ELECTRONIC SERVICES
Providing technical support for monitoring of electronic file delivery and assistance with School Servicing Portal navigation.
Email: esnavi@navient.com
Journalists / Members of the Media – Visit our Newsroom
Job Applicants – Join our team
Prospective Suppliers – Register to be a vendor
Shareholders – Send us correspondence
Employment Verification – Visit The Work Number or call 1-800-367-2884.
Resources are available to assist borrowers who have tried unsuccessfully to resolve a problem through their servicer. Please refer to your state's relevant authority.
For federal loans, you can also write to the U.S. Department of Education, FSA Ombudsman, 830 First Street, Fourth Floor, NE, Washington, DC 20202-5144.