California Privacy Rights

Under the California Consumer Privacy Act (CCPA), consumers in California have several rights regarding your personal information.

California Loan Customers

Log in to your account and select the California Privacy Rights link at the bottom of the page. Scroll down to the California Privacy Rights section to take an action.

If you are not logged into your account, we won’t be able to process your request for information pursuant to the California Consumer Privacy Act (CCPA) because we will be unable to perform the steps necessary to establish a verifiable consumer request to the degree of certainty required by the CCPA.

Or call us at 1-866-439-0996.

California Applicants and Prospective Loan Customers

Please call us at 1-866-439-0996.

California Privacy Rights

Request to Know – You can request that we disclose to you the categories of personal information and the specific personal information that we have collected about you. Some information we have is subject to exceptions under the CCPA.

These are examples of personal information we may collect about our loan customers, applicants, and/or prospective loan customers.

  • Name
  • Social Security number
  • Date of Birth
  • Phone numbers
  • Email
  • Address
  • Military and in-school statuses
  • Information regarding a prospective loan customer’s academic record, income, and employment
  • Online account information, such as a username and password
  • Bank information linked to a customer’s account
  • And other information, as described in the website’s Privacy Policy

Request to Delete – You can request personal information about you to be deleted. Most of the information we maintain is used in connection with servicing your loan or processing your loan application and is therefore exempt from the CCPA.

Do Not Sell Request – You can request that your personal information we’ve collected not be shared with third parties (referred to in the CCPA as “sell”). Navient does not sell your personal information in the traditional definition, but as we describe in our Online Consumer Information Privacy Policy, we may share your personal information with our vendors and service providers as permitted under the CCPA.

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