Our enterprise is built to help you succeed, even during the most challenging times. From public health emergencies to inflation – and from staffing difficulties to unstable economic environments – discover how our BPO solutions can help ensure your agency is ready for what comes next.
Advanced Customer Experience
Discover how we helped states’ unemployment insurance agencies – and their millions of claimants – navigate the COVID-19 crisis.
Our Business Process Outsourcing (BPO) Solutions Can Support Your Agency’s Mission-Critical Customer Experience (CX) Initiatives.
Our contact center solutions deliver results through –
Enterprise infrastructure and available cloud-based, FedRAMP-certified partners
Cleared onsite and work-from-home personnel
Consultation informed by decades of CX expertise
Partnering with Navient BPO, You Can:
Optimize outcomes for those you serve
Simplify your constituent experience
Maximize the value of technology
Make data-driven decisions and operate with agility
Continue meeting your commitments to social responsibility
Our Business Processing Solutions are Available Through GSA’s Multiple Award Schedule (MAS)
Through the MAS, federal, state, and local agencies can procure solutions from commercial firms offering more than 10 million supplies and services.
Solutions procured through the MAS offer:
Lower program costs
Faster acquisition timelines – procurement, implementation, and results
MAS vendors must meet GSA’s stringent requirements for:
Integrity and business ethics
Facilities, resources, equipment, skills, and controls
We’re Committed to Collaboration
In keeping with our enterprise’s commitments to corporate social responsibility, we are proud to collaborate with many types of partners across our client contracts.
We are a nationally recognized leader in military employment practices, and we extend that commitment to our business partners.
Our commitment to gender parity is evident everywhere, from our boardroom to our roster of business partnerships.
We welcome opportunities to help protégé organizations achieve measurable growth.