Simplify Your Customer Experience
Optimize Your Program Outcomes
Your constituents expect world-class experiences, whether they’re interacting with private companies or your program. They want to resolve their issues quickly and securely through easy, modern interfaces.
For more than fifty years, Navient has simplified customer experiences for even the most complex programs. Across our enterprise, our “CX as a service” (CXaaS) solutions transform experiences for a broad array of agencies and programs by:
Optimizing outcomes
Simplifying experiences
Maximizing the value of technology
Making data-driven decisions and operating with agility
Delivering on our commitment to social responsibility
Powering it all is NaviConnects®, our proprietary, state-of-the-art CX ecosystem.
Optimized operations and outcomes
FedRAMP-secure, cloud-based, API connectable, and consumption-priced solution
Half century of differentiated government CX expertise
Data-driven decision-making, informed by customer feedback, robotic process automation (RPA), analytics, and reporting
Workforce management (WFM) agility and scale
Award-winning training program
Omnichannel inbound and outbound communication ecosystem
Live phone support
IVR
E-mail
SMS text chat
Webchat
AI-enabled chatbot
Paper/postal mail
Integrated governance delivered by a dedicated Program Management Office
Consulting
Cybersecurity
Compliance monitoring
Fraud mitigation
Internal controls
Staffing
Training
Resource prioritization and allocation
Optimizing Your Program’s Digital Experience (DX) Isn’t Just a Good Idea. It’s a Requirement.
The 21st Century Integrated Digital Experience Act (21st Century IDEA) requires all executive branch agencies to:
Modernize their websites
Digitize services and forms
Accelerate use of e-signatures
Improve customer experience
Standardize and transition to centralized shared services
Our DX playbook shares best practices that can help you meet these requirements while also keeping you on track to achieve your goals for program efficiency, costs, security, and constituent outcomes.
