Solving Business Processing Challenges
![](https://images.navient.com/Navient/web/bpo-about-hero.webp)
Who We Are
Navient BPO is a subsidiary of Navient Corporation, an industry leader with hundreds of private- and public-sector clients across various industries, offering the solutions you need, when you need them.
Our Scale by the Numbers
Our enterprise enables government agencies to quickly ramp up agile, large-scale contact center solutions for complex eligibility and enrollment transactions in highly regulated spaces.
80M+ individuals supported annually
65M+ inbound and outbound phone calls handled annually
6 domestic call operations centers plus partnerships with global providers
Nearly 500 active government and healthcare clients
More than $20B+ in receivables placed with us annually
![](https://images.navient.com/navient/web/about-bpo-ourscale.webp)
Navient Supports Many Types of Agencies and Organizations
![federal government](https://images.navient.com/Navient/web/about-bpo-navientsup-federal.webp)
Federal government
![State and territory government](https://images.navient.com/Navient/web/about-bpo-navientsupp-state.webp)
State and territory government
![Local government](https://images.navient.com/Navient/web/about-bpo-navientsupp-local.webp)
Local government
![Transportation agencies](https://images.navient.com/Navient/web/about-bpo-navientsupp-transp.webp)
Transportation agencies
![Health and healthcare organizations](https://images.navient.com/Navient/web/about-bpo-navientsupp-health.webp)
Health and healthcare organizations
![State and municipal utilities](https://images.navient.com/Navient/web/about-navsupp-utility.webp)
State and municipal utilities
The Power of the Navient Enterprise
As needed, we can leverage the capabilities and resources of our Navient affiliates.
![](https://images.navient.com/navient/web/about-bpo-thepower.webp)
Our MAS Solutions
Our MAS solutions support our clients’ CX and digital transformation initiatives and provide performance, innovation, and peace of mind.
![navient logo](https://images.navient.com/Navient/web/Navient_r_Logo.jpg)
IT infrastructure: SSAE-18/SOC2 Type II compliant 22k square foot primary data center and 5.5k square foot recovery center
Compliance: Proprietary, corporate-level compliance structure – considered a best practice by the Federal Financial Institutions Examination Council (FFIEC) – covers all employees, ensures adherence with regulations and client requirements, and reports to CEO and Board of Directors
Corporate governance: Board of Directors includes former senior federal and state officials and private sector executives
Advanced information security architecture: One of the financial service industry’s most advanced information security infrastructures, with a hierarchical suite of policies and procedures
Financial stability: $2B+ market capitalization (August 2023)
![navient logo BPO](https://images.navient.com/navient/web/NavientBPO_logo.png)
Disciplined execution: Mission-aligned compensation tied to results, compliance, and strategic objectives
Concierge-style client service: Dedicated liaison provides a personalized, single-point-of-service
Empathetic customer service: Empathy is one of our key performance-management metrics
Project management: Dedicated project management office with differentiated experience managing large-scale, complex engagements
Enterprise infrastructure and cloud-based, FedRAMP-certified partners: Access, security, peace of mind
Cleared onsite or work-from-home personnel: Flexible, experienced staffing
Leading-edge AI: Efficient processes, optimal outcomes