Solving Business Processing Challenges
Who We Are
Navient BPO is a subsidiary of Navient Corporation, an industry leader with hundreds of private- and public-sector clients across various industries, offering the solutions you need, when you need them.
Tens of millions of customers supported
4,000+ full-time employees at service centers and work-from-home locations nationwide
Award-winning commitment to employing service members
Our Scale by the Numbers
Our enterprise enables government agencies to quickly ramp up agile, large-scale contact center solutions for complex eligibility and enrollment transactions in highly regulated spaces.
80M+ individuals supported annually
65M+ inbound and outbound phone calls handled annually
6 domestic call operations centers plus partnerships with global providers
Nearly 500 active government and healthcare clients
More than $20B+ in receivables placed with us annually
Deep Commitment to Employing Service Members
Each year since 2014, VIQTORY – publisher of G.I. Jobs and Military Spouse Magazine – has recognized Navient for our support of the military.
Navient Supports Many Types of Agencies and Organizations
State and territory government
Health and healthcare organizations
State and municipal utilities
Our MAS Solutions
Our MAS solutions support our clients’ CX and digital transformation initiatives and provide performance, innovation, and peace of mind.
IT infrastructure: SSAE-18/SOC2 Type II compliant 22k square foot primary data center and 5.5k square foot recovery center
Compliance: Proprietary, corporate-level compliance structure – considered a best practice by the Federal Financial Institutions Examination Council (FFIEC) – covers all employees, ensures adherence with regulations and client requirements, and reports to CEO and Board of Directors
Corporate governance: Board of Directors includes former senior federal and state officials and private sector executives
Advanced information security architecture: One of the financial service industry’s most advanced information security infrastructures, with a hierarchical suite of policies and procedures
Financial stability: $2B+ market capitalization (August 2023)
Disciplined execution: Mission-aligned compensation tied to results, compliance, and strategic objectives
Concierge-style client service: Dedicated liaison provides a personalized, single-point-of-service
Empathetic customer service: Empathy is one of our key performance-management metrics
Project management: Dedicated project management office with differentiated experience managing large-scale, complex engagements
Enterprise infrastructure and cloud-based, FedRAMP-certified partners: Access, security, peace of mind
Cleared onsite or work-from-home personnel: Flexible, experienced staffing
Leading-edge AI: Efficient processes, optimal outcomes