About Us

Solving Business Processing Challenges

Who We Are

Navient BPO is a subsidiary of Navient Corporation, an industry leader with hundreds of private- and public-sector clients across various industries, offering the solutions you need, when you need them.

Tens of millions of customers supported

4,000+ full-time employees at service centers and work-from-home locations nationwide

Award-winning commitment to employing service members

Our Scale by the Numbers

Our enterprise enables government agencies to quickly ramp up agile, large-scale contact center solutions for complex eligibility and enrollment transactions in highly regulated spaces.

  • 80M+ individuals supported annually

  • 65M+ inbound and outbound phone calls handled annually

  • 6 domestic call operations centers plus partnerships with global providers

  • Nearly 500 active government and healthcare clients

  • More than $20B+ in receivables placed with us annually

Deep Commitment to Employing Service Members

Each year since 2014, VIQTORY – publisher of G.I. Jobs and Military Spouse Magazine – has recognized Navient for our support of the military.

Navient Supports Many Types of Agencies and Organizations

federal government

Federal government

State and territory government

State and territory government

Local government

Local government

Transportation agencies

Transportation agencies

Health and healthcare organizations

Health and healthcare organizations

State and municipal utilities

State and municipal utilities

The Power of the Navient Enterprise

As needed, we can leverage the capabilities and resources of our Navient affiliates.

Duncan Solutions

Municipal Services Bureau (MSB)

Pioneer Credit Recovery

Xtend Healthcare

Our MAS Solutions

Our MAS solutions support our clients’ CX and digital transformation initiatives and provide performance, innovation, and peace of mind.

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  • IT infrastructure: SSAE-18/SOC2 Type II compliant 22k square foot primary data center and 5.5k square foot recovery center

  • Compliance: Proprietary, corporate-level compliance structure – considered a best practice by the Federal Financial Institutions Examination Council (FFIEC) – covers all employees, ensures adherence with regulations and client requirements, and reports to CEO and Board of Directors

  • Corporate governance: Board of Directors includes former senior federal and state officials and private sector executives

  • Advanced information security architecture: One of the financial service industry’s most advanced information security infrastructures, with a hierarchical suite of policies and procedures

  • Financial stability: $2B+ market capitalization (August 2023)

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  • Disciplined execution: Mission-aligned compensation tied to results, compliance, and strategic objectives

  • Concierge-style client service: Dedicated liaison provides a personalized, single-point-of-service

  • Empathetic customer service: Empathy is one of our key performance-management metrics 

  • Project management: Dedicated project management office with differentiated experience managing large-scale, complex engagements 

  • Enterprise infrastructure and cloud-based, FedRAMP-certified partners: Access, security, peace of mind

  • Cleared onsite or work-from-home personnel: Flexible, experienced staffing

  • Leading-edge AI: Efficient processes, optimal outcomes