Public Health
During the Depths of the COVID-19 Pandemic, States Needed To…
Track and slow the spread of the virus in their communities
Support those infected through their quarantine periods
Collect and analyze data to make timely, data-driven public health decisions
Coordinate the large public communication efforts needed to ensure effective, efficient, and equitable vaccine administration
Case Study
Contact Tracing in the Southeast
Through our affiliate, Xtend Healthcare, we provided inbound and outbound solutions for regional health departments across a Southeast state.
Contact tracing calls for infected individuals who tested positive and for their close contacts
Monitoring / check-in calls with infected residents during their quarantine and recovery periods
Communicated lab results to individuals via phone, text, and email
Used the state’s online vaccination system to help residents register, schedule vaccination appointments, and find additional resources