Disaster Relief
Successful Disaster Recovery Relies on Effective, Large-Scale, and Rapidly Deployed Constituent Communications
Case Study
Post-Hurricane Disaster Relief
Our affiliate, Pioneer Credit Recovery, partnered with a Gulf Coast state — on behalf of the Federal Emergency Management Agency (FEMA) — to provide telephone outreach and inbound call center support to disaster relief applicants impacted by a major hurricane.
Phase 1 (ramped up in 2 weeks)
Worked with impacted residents who had applied for relief
Administered surveys to applicants to assess participation volume and quantify the number of qualified relief candidates
Phase 2 (ramped up in 72 hours)
Completed outreach to qualified applicants
Worked with state's contractors to heat map and coordinate site inspections for applicants
Project outcomes
Approximately 2,000 constituents referred to us
5,500+ calls placed
70% of constituents contacted during Phase 2, for a 50% overall contact rate
Scheduled site visits for more than 95% of the interested applicants